Privacy Policy
Last updated: 18 February 2026
This Privacy Policy describes how Avanoah.com (“the Site”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit, use our services, make a purchase from avanoah.com, or otherwise communicate with us through the Site (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this policy. Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal or regulatory reasons.
The updated version will be posted on the Site with a revised “Last updated” date.
2. How We Collect and Use Your Personal Information
To provide the Services, Avanoah.com collects personal information from a variety of sources. The information collected depends on how you interact with the Site.
We use this information to:
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Communicate with you
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Provide and improve the Services
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Comply with legal obligations
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Protect our rights and those of our users
3. Personal Information We Collect
3.1 Information You Provide Directly
This may include:
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Contact details (name, address, telephone number, email address)
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Order information (billing and delivery addresses, payment confirmation)
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Account information (login details, password, security information)
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Customer support information shared when you contact us
Please note: Failure to provide certain information may limit access to some features of the Site.
3.2 Information Collected Automatically
We may collect usage data through cookies and similar technologies, including:
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IP address
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Device and browser type
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Interactions with the Site and Services
3.3 Information Received from Third Parties
We may receive information from third-party providers, including:
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Shopify, which hosts our online store
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Payment providers for the secure processing of transactions
All third-party data is handled in accordance with this Privacy Policy.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
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Providing the Services – processing orders, payments, deliveries, returns and account management
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Marketing and communications – sending promotional emails and messages (legal basis: legitimate interest – Article 6(1)(f) GDPR)
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Security and fraud prevention
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Customer support and service improvement
5. Cookies
We use cookies to improve Site performance, analyse usage, and personalise your experience.
For more information, please refer to Shopify’s Cookie Policy:
https://www.shopify.com/legal/cookies
You can manage or disable cookies via your browser settings; however, this may affect certain Site features.
6. Sharing of Personal Information
Your personal information may be shared with:
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Service providers (payment processing, hosting, logistics)
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Marketing partners
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Affiliates
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Legal authorities where required by law
We do not sell your personal data and do not disclose sensitive data without your consent.
7. Third-Party Sites and Links
The Site may contain links to third-party websites or platforms. Avanoah.com is not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies before providing any personal information.
8. Children’s Data
The Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
9. Data Security and Retention
We implement reasonable security measures to protect your personal information. However, no system is completely secure.
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
10. Your Rights
Depending on your place of residence, you may have the following rights:
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Right of access
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Right to rectification
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Right to erasure
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Right to data portability
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Right to object to or restrict processing
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Right to withdraw consent
Requests can be made using the contact details below.
11. Complaints
You may submit a complaint to Avanoah.com or to your local data protection authority within the EEA.
12. International Users
Your personal information may be transferred outside your country of residence in accordance with recognised legal safeguards, such as standard contractual clauses.
13. Contact Us
For any questions or requests regarding this Privacy Policy, please contact us at:
Avanoah.com is the data controller responsible for the processing of your personal information.
Have a question? We’ve listed the most common ones below to help you quickly find the information you need.
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
Orders placed before 3:00 EST on business days are processed the same day, while those placed after that time are handled the next business day. The processing time is usually 1 to 2 business days (Monday to Saturday, excluding Sunday). Once shipped, delivery generally takes 5 to 10 business days (Monday to Friday). Therefore, the total estimated delivery time is between 6 and 12 business days from the date of purchase. Want to know more? Check out our shipping policy for all the details: Click here
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
After shipping, you will receive an email containing your tracking number. You can then track the status of your order through our website.
If you did not receive a tracking number, please contact our customer service with your full name and the address used for the order so we can look into it and assist you: Click here
CAN I CANCEL OR MODIFY MY ORDER?
CAN I CANCEL OR MODIFY MY ORDER?
You can cancel or modify your order within 4 hours of placing it. To do so, please contact our customer service team. After this period, we cannot guarantee cancellation or modification.
WHAT IS OUR RETURN POLICY?
WHAT IS OUR RETURN POLICY?
You can return unwanted items within30 daysof receipt for a full refund or an exchange. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer. For more details, please check our return policy: Click here
What should I do if my order arrived damaged or defective?
What should I do if my order arrived damaged or defective?
If your order arrived damaged or defective, please contact our customer service immediately. We will provide you with instructions to return the item and arrange an exchange or a refund. To reach us, please use our contact form: Click here
What payment methods do you accept?
What payment methods do you accept?
All payments on our website are securely encrypted and processed in USD ($). You can pay easily and safely using Google Pay, Apple Pay, Visa, Mastercard, Maestro, and American Express. For more details about how payments are processed and supported, please check our payment methods: Click here
What materials do we use in our products?
What materials do we use in our products?
We select only high-quality materials that offer durability, comfort, and a long-lasting fit. Each item is carefully tested to meet our standards, so you can enjoy clothing that feels good and lasts.
Do we restock sold-out items?
Do we restock sold-out items?
Most items are produced in limited quantities and are not restocked once sold out. If you see your size available, we recommend ordering early.
Are your products true to size?
Are your products true to size?
Most customers find that our items fit slightly smaller. For the best fit, we recommend choosing one size up for most products. Please check the size guide on each product page for more details.