Terms and Conditions
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Withdrawal period: the period within which the consumer can exercise the right of withdrawal.
Consumer: a natural person not acting for purposes related to trade, business, craft, or profession who enters into a distance contract with the entrepreneur.
Continuous performance contract: a distance contract concerning a series of products or services whose supply and/or purchase obligations are spread over time.
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the withdrawal period.
Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.
Distance contract: an agreement concluded between the entrepreneur and the consumer through one or more means of distance communication.
CESOP: the Central Electronic System of Payment information, established by the European Union to monitor payment service providers.
Article 2 – Identity of the Entrepreneur
Shop Name: Avanoah.com
Company Name: [To be completed]
Business Address:
[To be completed]
Warehouse Address:
[To be completed]
Important: Always notify us in advance before sending any return shipment.
Email: support@avanoah.com
Phone: [To be completed]
Contact form: https://avanoah.com/pages/contact
Article 3 – Scope of Application
These Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the contract is concluded, these Terms and Conditions will be made available to the consumer on a durable medium or by other suitable means.
Article 4 – The Offer
All offers are non-binding. The entrepreneur reserves the right to modify or withdraw offers at any time.
The offer clearly specifies the total cost, including delivery charges, customs duties, and any additional fees imposed by postal or transport services where applicable.
Article 5 – Conclusion of the Contract
The contract is concluded once the consumer accepts the offer and fulfills the stated conditions.
The entrepreneur immediately confirms acceptance electronically.
Article 6 – Right of Withdrawal
The consumer has 30 days from the date of receipt of the product to exercise the right of withdrawal without stating a reason.
Return shipping costs are borne by the consumer when exercising the right of withdrawal, unless otherwise agreed.
Article 7 – Refund in Case of Withdrawal
The entrepreneur refunds payments within 14 days of receiving notice of withdrawal, provided the product is returned in perfect condition and in its original packaging.
The entrepreneur may withhold reimbursement until the returned goods have been received or until the consumer has supplied evidence of having sent back the goods.
Article 8 – Customs, Import Duties, and VAT
All goods offered and sold on this website are shipped under the delivery term Delivered Duty Unpaid (DDU), as defined by Incoterms.
The customer is solely responsible for all costs and obligations related to importing the goods into the destination country.
These obligations include, but are not limited to:
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Payment of import duties, Value Added Tax (VAT), Goods and Services Tax (GST), and any other applicable taxes at the point of entry
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Clearance fees, including brokerage, inspection, or handling charges imposed by customs authorities, postal services, or carriers
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Compliance with local laws, product regulations, restrictions, and certification requirements in the country of delivery
The seller does not act as the importer of record for any order. Legal ownership and responsibility for the goods transfer to the customer upon shipment.
The entrepreneur is not liable for delays, seizures, refusals, penalties, or additional costs resulting from the customer’s failure to comply with import laws or pay required fees.
The entrepreneur provides necessary commercial documentation for international shipment (such as a pro forma or commercial invoice, product description, and declared value), but does not guarantee compliance with technical or regulatory requirements of the destination country.
The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequences, claims, penalties, or costs imposed by customs authorities or third parties due to non-compliance with import regulations.
Customers are strongly advised to contact their local customs authority or review import guidelines before placing an order.
Article 9 – CESOP Compliance
As of 2024, payment service providers are required to record transaction data in the CESOP system in accordance with European Union regulations.
The entrepreneur complies with these obligations, which may affect the monitoring and reporting of payment transactions.
Article 10 – Compliance and Warranty
The entrepreneur guarantees that the products comply with the contract and applicable legal standards.
Complaints regarding defects must be reported in writing within 14 days of discovery.
Products must be returned in their original condition and packaging.
Article 11 – Delivery
Orders are delivered within 30 days, unless otherwise agreed.
In case of delay, the entrepreneur will inform the consumer within 14 days of the order date.
Orders are shipped with the customer as the recipient and responsible party for all import-related procedures.
The entrepreneur ensures compliance with international shipping regulations but is not liable for delays or issues during customs clearance.
Failure by the customer to fulfill import obligations does not constitute grounds for cancellation or refund.
Article 12 – Complaint Handling
Complaints must be submitted in writing within 7 days of discovering the issue.
The entrepreneur will respond within 14 days. If more time is needed, an estimated response timeline will be provided.
Article 13 – Disputes
These Terms and Conditions are governed by the applicable laws of the country in which the entrepreneur is legally established.
Disputes will preferably be resolved amicably.
If necessary, disputes shall be submitted to the competent courts in the jurisdiction of the entrepreneur’s registered business address.
Have a question? We’ve listed the most common ones below to help you quickly find the information you need.
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
Orders placed before 3:00 EST on business days are processed the same day, while those placed after that time are handled the next business day. The processing time is usually 1 to 2 business days (Monday to Saturday, excluding Sunday). Once shipped, delivery generally takes 5 to 10 business days (Monday to Friday). Therefore, the total estimated delivery time is between 6 and 12 business days from the date of purchase. Want to know more? Check out our shipping policy for all the details: Click here
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
After shipping, you will receive an email containing your tracking number. You can then track the status of your order through our website.
If you did not receive a tracking number, please contact our customer service with your full name and the address used for the order so we can look into it and assist you: Click here
CAN I CANCEL OR MODIFY MY ORDER?
CAN I CANCEL OR MODIFY MY ORDER?
You can cancel or modify your order within 4 hours of placing it. To do so, please contact our customer service team. After this period, we cannot guarantee cancellation or modification.
WHAT IS OUR RETURN POLICY?
WHAT IS OUR RETURN POLICY?
You can return unwanted items within30 daysof receipt for a full refund or an exchange. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer. For more details, please check our return policy: Click here
What should I do if my order arrived damaged or defective?
What should I do if my order arrived damaged or defective?
If your order arrived damaged or defective, please contact our customer service immediately. We will provide you with instructions to return the item and arrange an exchange or a refund. To reach us, please use our contact form: Click here
What payment methods do you accept?
What payment methods do you accept?
All payments on our website are securely encrypted and processed in USD ($). You can pay easily and safely using Google Pay, Apple Pay, Visa, Mastercard, Maestro, and American Express. For more details about how payments are processed and supported, please check our payment methods: Click here
What materials do we use in our products?
What materials do we use in our products?
We select only high-quality materials that offer durability, comfort, and a long-lasting fit. Each item is carefully tested to meet our standards, so you can enjoy clothing that feels good and lasts.
Do we restock sold-out items?
Do we restock sold-out items?
Most items are produced in limited quantities and are not restocked once sold out. If you see your size available, we recommend ordering early.
Are your products true to size?
Are your products true to size?
Most customers find that our items fit slightly smaller. For the best fit, we recommend choosing one size up for most products. Please check the size guide on each product page for more details.